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Contact Us | Ecolab Food Safety Solutions

CONTACT US

Customer Service

Hours: 6:30AM to 7:00PM CST Monday - Friday
Email: fsscustomercare@ecolab.com
Phone: 800-321-3687
Fax: 800-458-7002

Prep-n-Print with flex Technical Support

Website: prepnprint.com/flexsupport
Phone: 877-603-1187 - Option 1

Ecolab Global Headquaters

Ecolab Center
1 Ecolab Place
St. Paul, Minnesota 55102
Telephone:(651)795-5800

Engineering Center

940 Lone Oak Road
Eagan, Minnesota 55121-2295
Telephone: (651) 452-1460
Fax: (651) 688-1638

US Customer Service

Telephone: (800) 352-5326
Fax: (651) 688-1638

Products & Service Information

Click here to request more information about Ecolab's products and services.

Shipping & Delivery

$9.95 Flat Rate Shipping for standard ground shipments in contiguous 48 US States for online orders only. No minimums. No codes. Exclusions include Next Day Air Delivery, Two Day Air Delivery, international and Less than Load shipments. For same day shipping:

  • Standard ground orders ship within 24 hours.
  • Expedited orders – orders must be placed by 2 pm CST (Monday – Friday)

Standard ground orders ship within 24 hours and delivery is contingent on your geographic proximity to Fort Worth, TX. For rush orders, please select Two Day Air Delivery or Next Day Air Delivery. While most orders ship on the day that order is placed, orders placed late in the day or on holidays or weekends can be delayed.

Return Policy

No returns will be accepted without written or verbal approval from Food Safety Solutions. Only unopened items may be returned and no partials. A 25% restocking fee will be charged for items returned to Food Safety Solutions. Disposable Face Masks and Forehead Thermometers cannot be returned.